What if I’m having trouble with Plaid?
Plaid issues are common and often easy to resolve:
- Wrong credentials: Please make sure your login information is up to date.
- Bank not supported: If your institution isn’t supported by Plaid, we won’t be able to accept your application.
- Session expired: Please try disconnecting and reconnecting your account.
Still having issues? Please contact our Customer Success team at hello@getloot.com and share a screenshot of the error so we can assist you with a possible solution.